Organizations exist as a system of interconnected processes.  Understanding your company’s processes, both how they function and interact with each other, is key to operational success. Often, dysfunction in process manifests as de-stabalizing miscommunications, missed customer expectations, disenfranchised employees, and costly rework. We don’t solve these surface problems until we understand and fix the underlying process.

At 16 Points, our consultants are process-improvement experts and savvy facilitators and problem detectives. We guide your team to understand current processes, uncover “hidden” problems”, root causes and ensure the right stakeholder involvement so that the process can be effectively re-designed to enable a better result.