Organizations exist as a system of interconnected processes.  Understanding your company’s processes, both how they work and interact with each other, is key to operational success. Often, dysfunction in process manifests as costly miscommunications, missed customer expectations, disenfranchised employees, and costly rework. Often, we don’t solve the surface problem until we understand and fix the underlying process.

At 16 Points, our consultants are process-improvement experts and savvy facilitators. We guide your team to understand current processes, uncover “hidden” problems”, root causes and ensure the right stakeholder involvement.